Service Desk Analyst at The Brooklyn Hospital Center

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL, ServiceNow, Active Directory, Cisco Networking, VMware, Citrix, Windows Server, Ubuntu Linux, PowerShell, TCP/IP, VoIP, Troubleshooting, Remote Support Tools, Network Administration, Ticketing Systems, Technical Support

Industry

Hospitals and Health Care

Description

The Service Desk Analyst provides support to all the computer end-users of The Brooklyn Hospital Center including all of its remote sites. Responsible for end to end resolutions of issues that come with the ticketing system. Works and/or collaborates on information technology projects, and other various tasks that are needed to support the Hospital data center and/or network, including vendor support resolution, following the Hospital Service Level Agreements (SLA) AND Information Technology Infrastructure Library (ITIL) practices. Qualifications * Bachelor of Science / Bachelor of Arts Degree in an information technology related field or higher degree * and / or * Combination of relevant work experience (see below) and Certifications (see below) * Minimum of five (5) years of relevant/equivalent work experience * Valid New York State Driver’s License * CISCO Certified Network Associate (CCNA) or higher * and/or * VMware/Citrix (Server or End User Management track) * Ability to work independently and/or as part of a team. * Demonstrates the ability to troubleshoot using Information Technology Infrastructure Library (ITIL) methodology, as well as out-of-the-box thinking. * Knowledge of the operating systems of Windows 7, Windows 10, Apple iPhone, Apple iPad, and/or Mac OSX. * Advanced knowledge of Windows Server 2008R2/2012R2 with a focus on Windows Active Directory, Ubuntu Linux OS. * Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. * Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. * Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. * Knowledge of ServiceNow platform or equivalent ITIL ticketing system use. * Knowledge of remote support tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. * Have an understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems * Basic creation knowledge of PowerShell and batch file scripting * Excellent writing and oral skills in English. * Ability to demonstrate, adheres to, and promotes The Brooklyn Hospital Center’s Service Excellence Standards. * Ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. * Ability to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact.

Responsibilities

Provide end-to-end technical support for computer end-users and remote sites within the hospital system. Collaborate on IT projects and maintain the data center and network following ITIL practices and SLAs.