Service Desk Analyst at The Travel Chapter
Sprowston, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

30.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

First Line Support, Second Line Support, Jira, Troubleshooting, Hardware, Software, Microsoft, Apple, Linux, Networking Fundamentals, TCP/IP, Active Directory, AWS, PowerShell, Communication Skills, Driving Licence

Industry

Travel Arrangements

Description
Service Desk Analyst Location: Norwich or Bideford (on-site) Employment Type: Contract (2-3 Months) Rate: £22 to £30 per hour Hours: Full time Your next chapter At Travel Chapter, we’re proud to be a B Corp and a people-first business. Behind every great experience for our guests, owners and colleagues is a reliable, responsive tech function and that’s where you come in. We’re looking for a Service Desk Analyst to join our IT team on a contract basis, supporting colleagues across the business with day-to-day technical and operational issues. This is a fast-paced, hands-on role where you’ll play a key part in keeping our systems running smoothly. What you’ll be doing Providing 1st and 2nd line support to end users across the business, resolving issues efficiently and in line with SLAs Managing and prioritising tickets through Jira, ensuring clear updates and timely resolution Troubleshooting hardware, software and business system issues Supporting across Microsoft, Apple and Linux environments Escalating more complex issues to 2nd and 3rd line engineers where needed Carrying out hardware upgrades and repairs such as memory and hard drive replacements Supporting wider IT projects as required Travelling to other offices when needed to provide on-site support What you’ll bring At least 2 years’ experience providing 1st and 2nd line IT support Strong experience using Jira or similar ticketing systems to manage workloads Confident troubleshooting across hardware and software issues Good working knowledge of networking fundamentals such as TCP/IP Experience supporting Microsoft environments, with exposure to Apple and Linux a bonus Clear and confident communication skills, both written and verbal A proactive, team-focused approach and the ability to work at pace A full UK driving licence It’s a bonus if you have Experience with Microsoft 365 administration Exposure to Active Directory or AWS Experience with PowerShell Broader experience supporting Apple or Linux technologies Why join us? At Travel Chapter, we’re the holiday home people. We care about doing things the right way for our guests, owners, communities and each other. You’ll be joining a supportive team where you can make an immediate impact. Ready to start your next chapter? We’d love to hear from you.
Responsibilities
The Service Desk Analyst will provide 1st and 2nd line support to end users, managing and prioritizing tickets in Jira to ensure efficient resolution in line with SLAs. This involves troubleshooting hardware, software, and business system issues across Microsoft, Apple, and Linux environments.
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