Service Desk Analyst at Valiant Integrated Services

Herndon, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Problem Solving, Microsoft Office, Multi-tasking, Time Management, Windows PC, Mac OS, IT Systems, Technical Support, Mobile Device Management, SharePoint, Documentation, Hardware Maintenance, Virus Removal, Project Assistance

Industry

Defense and Space Manufacturing

Description

Valiant is seeking a full-time Service Desk Analyst to join our Global Excellence Team. At Valiant, an IT Service Desk Analyst is responsible for providing direct technical support to computer system users around the globe, with guidance from senior IT team members as/when required. Support ranges from routine desktop and mobile phone support, to fielding more complex questions, which requires knowing when to request assistance from more senior IT team members and/or researching to find answers independently. This position involves supporting multiple areas of the IT department, from desktop support, SharePoint troubleshooting, drafting user communications/how-to-guides, internal IT documentation, and mobile device management. Essential Duties and Responsibilities: * Provide break-fix support, such as hardware replacement, operating system reinstalls/imaging, virus and malware removal and other hardware maintenance; and users with support for their individual or organization’s computer repair needs, which will include basic help desk support up to advanced IT troubleshooting. * Occasionally assist with the rollout of large projects. * Communicate in layman’s terms complex technology to customers in person and over the phone. * Support additional projects across the IT department as required, which may include website design, SharePoint design and management, drafting user communications/how-to-guides, and internal IT documentation. * Respond to emails, phone calls, and chats from associates seeking help with software, hardware related issues with computers, mobile phones, printers, and other peripherals. * Maintain a high level of courteous customer service at all times. * Order, ship, receive, and assign mobile devices and laptops to associates. * Record events and problems and their resolution in ticket logs. * Other duties may be assigned as required. Qualifications * Excellent communication (both written and spoken) and time management skills. * Superior customer service skills, especially working with senior leaders. * Ability to fill multiple roles simultaneously and problem solve smoothly. * Efficiency in the use of Microsoft Office (Teams, Outlook, Word, PowerPoint, and Excel). * Ability to multi-task, organize, and prioritize multiple on-going projects. * Must have demonstrated ability to work independently, a highly motivated self-starter. * Must be available to travel domestically (mostly local) on a bi-monthly basis as necessary. * Knowledge/experience working with both Windows PC and Mac OS a plus. * Desire to learn basic computer assistance and conference room setups to provide calm, quick support to end users a must. * Aptitude and interest in learning about IT systems in general and processes is a must. * Physical requirements may include, but are not limited to, lifting, ascending, and descending stairs, climbing, extended sitting or standing, to various degrees. This job will primarily be in an Office Setting. Valiant Integrated Services is an employer who hires in accordance with applicable state and federal law. All qualified applicants will receive consideration for employment in compliance with those laws.

Responsibilities

The Service Desk Analyst provides direct technical support to users globally, handling both routine and complex IT issues. Responsibilities include hardware maintenance, software troubleshooting, and assisting with IT projects.