Service Desk Analyst ( Vietnamese speaking) at Kryptos Technologies limited

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vietnamese Language, English Language, Windows Desktop Platform, ITIL Process, MIM, VPN Configuration, Mobile Device Security, Active Directory, O365, MS-Office, Software Installation, Network Support, Communication Skills, Troubleshooting, Client Support, Hardware Repairs

Industry

Information Technology & Services

Description

Tasks Service Desk Analyst ( Vietnamese Speaking) Kualumpur 59200, Malaysia Full time, Permanent 5-8 Years Candidate must have knowledge on Vietnamese (Primary) and English Language, 5+ Years of experience with good communication in Vietnamese (Primary) and English Language and technical skills on windows desktop platform. Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. Requirements ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

Responsibilities

The Service Desk Analyst will respond to client support requests, troubleshoot desktop and laptop issues, and escalate software problems to relevant teams. They will also manage user accounts and provide on-site IT support as needed.