COMPANY DESCRIPTION

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
Location: Birstall (Hybrid Working)
Contract Type: Permanent, Full Time
Working Pattern: 8.5-hour shifts scheduled between 7am and 7pm, Monday to Friday
Salary: Competitive
Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.
Are you passionate about delivering exceptional IT support and creating a seamless customer experience? We’re looking for a Service Desk Analyst to be the frontline of our IT service, providing high-quality support to our customers, partners, and suppliers.
This is an exciting opportunity to grow your technical skills in a fast-paced, collaborative environment while playing a key role in improving our IT services.

• Delivering top-tier support – Handle incidents and service requests efficiently with a focus on quick resolution and customer satisfaction.
• Meeting performance goals – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Collaborating effectively – Serve as a vital link between customers, suppliers, and internal teams to resolve issues.
• Managing knowledge and data – Maintain accurate records and contribute to a growing knowledge base.
• Developing your skills – Build technical expertise and contribute to first-time resolutions and customer satisfaction improvements.
  Qualifications