• Opportunity to work with our prestigious customers across industries
• Be part of a collaborative and supportive team
• Flexible work from home options

ABOUT US

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

ABOUT THE ROLE

This is a great opportunity for an experienced IT services desk engineer to be involved in supporting our customers across a wide variety of technologies. You will provide high levels of services from a Level 1 and Level 2 support perspective and you will thrive on ensuring that your customers receive an exceptional level of service. This is a hybrid role with flexibility to work from home, certain days a week. It reports to the Service Desk Manager.

Main Duties

• Provide 1st and 2nd Level support to our customers
• Troubleshoot hardware and software related issues
• Strong technical troubleshooting skills
• Respond to client support tickets
• Log incidents and service requests in the relevant ITSM tool.
• Escalate issues to our 3rd Level support teams or 3rd Party vendors where appropriate
• Provide onsite face-to-face and remote technical support
• Perform administrative tasks, but not limited to such as AD, O365/Exchange etc.
• Assist with customer walk-ups, floor walks and configure hardware, software
• Maintain and manage customer assets, warranty and hardware returns

To be successful in this role, you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail. In addition, the position requires that you will be flexible and adaptable as you will be operating at both the Service Desk and Onsite at our customer premise. Key skills & experience include:

• 3+ years IT hands on experience in a Managed Services Environment
• 2+ years working in a Service Desk environment
• 2+ years providing Onsite customer support
• 3+ years working in a Desktop Management capacity
• Certifications desired (CCNA, CWNA, MCSA, MCSE or equivalent)
• Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, Powershell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
• Experience in installing PC, Monitors, Software and Network Printers
• Experience in SOE, workstation and patch management via Kaseya, SCCM and Intun