Job Description

Roles & Responsibilities

• Provide first-line technical support, diagnosing and resolving hardware, software, and network issues for end-users via phone, email, or chat.
• Escalate complex or unresolved issues to appropriate specialized teams, ensuring timely resolution and clear documentation.
• Manage and maintain IT assets, including inventory tracking, deployment, and decommissioning of hardware and software.
• Perform user account management, including creation, modification, and deletion of accounts and access permissions.

Desired Candidate Profile

• Possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Hold relevant certifications such as CompTIA A+, Network+, or ITIL Foundation.
• Have 3 years of proven experience in a customer-facing IT support role, preferably within the [Specify Industry, e.g., finance, healthcare] sector.
• Demonstrate strong technical proficiency in operating systems (Windows, macOS), common office applications, and basic networking concepts.

Employment Type

• Full-time