Service Desk Apprentice at Codestone

Poole, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Focused, Team Player, Organisational Skills, Basic Computer Literacy, Proactive, Problem Solving, Curiosity, Willingness to Learn

Industry

IT Services and IT Consulting

Description

About the Role Are you looking to start your career in IT and technology? Are you organised, great with people, and eager to learn? This apprenticeship could be your first step into the world of IT support. As a Service Desk Apprentice, you will join our busy Service Desk team, where you will play an important role in supporting our customers and learning how to resolve IT-related queries. You don’t need technical experience – just great communication skills, a strong work ethic, and the willingness to grow. Through a structured apprenticeship programme, you’ll receive a recognised qualification, hands-on experience, and ongoing coaching and mentoring from experienced professionals, helping you build the skills and confidence to grow into a fully qualified Service Desk Analyst. About Your Experience While you don’t need specific IT experience, we’re looking for someone who can demonstrate the following: Strong communication skills - both verbal and written. Great attitude and willingness to learn - you’re curious, proactive, and open to feedback. Customer-focused mindset - you enjoy helping others and solving problems. Team player - you enjoy working with others and contributing to team success. Organisational skills - you’re comfortable managing multiple tasks and staying on top of deadlines. Basic computer literacy - confident using email, Word, Excel, etc. What you'll be doing: Working under the guidance of experienced analysts and mentors, you’ll: Provide a friendly and helpful service, ensuring users feel supported and valued. Log, track and monitor incoming IT requests and incidents using our IT Service Management (ITSM) system. Learn how to assess and prioritise issues based on their impact and urgency. Support with simple fixes and, where appropriate, escalate more complex issues to other team members, always keeping the customer updated. Communicate clearly and professionally with both technical teams and non-technical users. Support the wider team with documentation and learning how we solve common IT issues. What You’ll Learn: During your apprenticeship, you’ll gain valuable technical and professional skills which will lead you towards an IT Service Desk career. All training will be provided as part of the apprenticeship, and you’ll be supported by mentors and colleagues throughout your journey.

Responsibilities

As a Service Desk Apprentice, you will support customers by resolving IT-related queries and logging incidents using the IT Service Management system. You will learn to assess and prioritize issues while providing a friendly and helpful service.