Service Desk Assistant at GLP Transit

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

25500.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Teamwork, Problem Solving, Prioritization, Data Management, Call Handling, Liaising, Service Desk Software, Professionalism, Proactivity, Attention to Detail, Time Management, Relationship Building, Efficiency, Task Follow-up

Industry

Real Estate

Description

ABOUT THE ROLE The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues. The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues. Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms. WHAT MATTERS MOST IN THIS ROLE Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion. You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone. Our focus is to provide excellent customer service. It is important to be able to prioritize, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities. The Service Desk Assistants build strong relationships with internal and external contacts, including colleagues, customers, tenants and contractors. You will be keeping customers and tenants updated on tasks requested, chasing contractors and working efficiently to resolve issues. General duties: Providing the first point of contact for customer and tenant queries and concerns Handling incoming calls and manage outgoing calls Using Service Desk software platforms Planet and Dwellant to log call requests Liaising with wider team members to ensure the best resolution, consistent with the contract Liaising with relevant contractors in relation to all aspects of Service Desk requirements Responding to queries, amending data and following up tasks Working closely with Service Desk team members and wider Workman colleagues WHAT WE EXPECT FROM YOU A friendly, proactive and positive approach to the role. Excellent and professional communication skills, an ability to remain focused, with a strong team working approach. Relevant customer service experience is preferred, but in house training will be provided. Salary Banding and Working Hours £23,500 – 25,500 37.5 per week, on a flexible rota 8am – 4:30pm / 9am – 5:30pm EQUAL OPPORTINITIES We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010 This job description does not form part of your contract of employment and the duties may be amended from time to time

Responsibilities

The Service Desk Assistant will serve as the first point of contact for customer and tenant queries, logging requests and liaising with contractors. They will also provide updates and maintain accurate information on Service Desk platforms.