Service Desk Assistant at Primech Building Services

Gillingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service coordination, Scheduling, Job management systems, BigChange, Microsoft Excel, Microsoft Outlook, Administrative support, Communication, Attention to detail, Commercial awareness, Purchase order processing, Invoicing, Facilities management, SLA management, Reporting, Multitasking

Industry

Construction

Description

About the Role: As a Service Desk Administrator at Primech Building Services, you will play a key role in coordinating both reactive and planned works across the business. You will support engineers, clients, and internal teams through effective use of the company’s job management systems, ensuring a smooth and efficient workflow. This position is central to maintaining operational efficiency, ensuring jobs are raised, scheduled, tracked, completed, reported, and invoiced accurately, while delivering clear and professional communication across all stakeholders. Key Responsibilities: Service Coordination & Scheduling • Manage incoming reactive and planned maintenance enquiries via phone and email • Raise, allocate and monitor jobs using BigChange • Schedule engineers for reactive works, PPM visits and remedial tasks • Ensure works are delivered within agreed SLAs and client timeframes Job Administration & Commercial Support • Prepare quotations for remedial and small works in line with company pricing structures • Raise purchase orders and order materials as required • Produce and issue invoices for completed works • Accurately record labour, materials and completion notes within company systems Contract & Compliance Support • Assist with PPM scheduling and maintenance planners • Issue service reports, certifications and job documentation to clients • Maintain organised electronic filing in line with company standards Client & Engineer Support • Act as a primary point of contact for job updates and scheduling queries • Provide timely communication to clients and internal teams • Escalate complex or urgent matters to Senior Administrator or Service Desk Manager Systems & Reporting • Maintain accurate records within BigChange and associated systems • Support reporting and tracking using Excel • Assist engineers with system-related queries Essential Qualifications & Skills Previous experience in a service desk / FM administration role Strong organisational and multitasking skills Minimum 2 years administrative experience Confident telephone and email communication Experience using job management systems (e.g., BigChange or similar) Good working knowledge of Microsoft Excel and Outlook Ability to prioritise workload in a fast-paced environment Calm under pressure Strong attention to detail Commercial awareness Team-oriented mindset Proactive attitude Desired But Not Essential Experience within building services / facilities management At least 1 year within service coordination or facilities management preferred Understanding of SLAs and contract-based service delivery Experience preparing quotations and invoices Knowledge of Sicon or similar purchasing systems Working Hours & Contract Full-time, office-based position Typical working hours: 08:00 – 17:00 (Monday to Friday) Some flexibility may be required depending on business needs ASAP start preferred Pay & Benefits Competitive salary Structured career development plan, including annual progression reviews Opportunity to grow within a rapidly expanding business Apple IT equipment Company pension 21 days holiday plus bank holidays Ongoing training and development On-site gym On-call rota payment (1 in 5, if applicable)

Responsibilities

The Service Desk Assistant coordinates reactive and planned maintenance works by scheduling engineers and managing job lifecycles within the company's management systems. They also provide commercial support by preparing quotations, issuing invoices, and maintaining clear communication with clients and internal teams.