SERVICE DESK ASSOCIATE at Miray Holdings

Elkhorn, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Cash Handling, Problem Solving, Training, Communication, Attention to Detail, Time Management, Sales Policies, Store Operations, Financial Record Keeping, Troubleshooting, Multi-tasking, Store Procedures, Office Duties, Product Knowledge

Industry

Description

Job Details Job Location: Elkhorn, WI 53121 Position Type: Part Time Job Shift: Second Manage Front End team members and daily operations. Balance the store's cash drawers, lottery and complete opening/closing store procedures. Represent our store's image in a positive manner by providing our customers with helpful, courteous service. Duties & Responsibilities Interaction with customers will be friendly, courteous, positive and enthusiastic. Deal with customer concerns and/or complaints. Directs and enforces company policies to all team members. Make decisions regarding store policies and functions. Delegates responsibilities to team members to make sure they stay busy. Train new team members. Responsible for courtesy counter duties. Directs or shows customers where items are in the store. Closes and/or opens store. Follows the Courtesy Routine when checking out customers. Responsible for the accuracy of money that is given as change and taken as payment. Follows check cashing policies. Follows the company’s sale of alcohol and cigarette policy. Troubleshoot register and kiosk payment machines as needed. Stays productive while punched in. Must know all functions of all store departments; including but not limited to: deli, meat, produce, dairy, and bakery. Will perform other duties when needed, included but not limited to: cashiering, stock, rotate and face merchandise, bag groceries, clean the store, etc. Other duties as they are assigned. Other duties as they are assigned Administration and filing of account receivables. Maintain daily financial records. Prepare the daily bank deposit. Daily count and balance of cash drawers. Trouble shoot and research balance problems. Prepare required reports as directed by the corporate office. Administer bad check requirements. Make sure an adequate amount of money is on hand for store use. Perform general office duties: answering phone, copying, faxing, etc. Interaction with customers will be friendly, courteous, positive and enthusiastic. Clean store areas when needed. May perform duties as cashier, stocking or bagging when needed. Other duties as they are assigned. Physical Requirements: Lift up to 50 pounds. Be able to stand for long periods of time. Qualifications At least 18 years of age. At least one year of managing a team. Two years of work experience in grocery retail or a similar field. Ability to deliver friendly, courteous, prompt customer service. Ability to interpret and follow instructions. Preferred Qualifications Must be detail-oriented and be able to perform work accurately. Honest, team-oriented person who has a good work ethic and productive nature. Must know how to use a ten-key calculator. Some computer knowledge is required. Ability to count money and make change. Ability to protect and secure confidential information. Ability to problem solve and troubleshoot issues quickly. Work Conditions Front service desk associates perform their duties primarily at the front end of the store, with exposure to various temperature changes due to outside weather conditions. Work involves repetitive arm and hand movements; frequent lifting, standing, bending, and walking; and continuous interaction with customers and fellow associates.

Responsibilities

The Service Desk Associate manages front-end team members and daily operations, ensuring customer service is friendly and efficient. Responsibilities include handling cash, training new team members, and maintaining store procedures.