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SERVICE DESK ASSOCIATE at Von Maur/Dry Goods
Forsyth, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

18.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience Ownership, Telephone Answering, Charge Account Services, Payment Processing, Purchase Preparation, Online Order Fulfillment, Cash Handling, Deposit Preparation, Department Organization, Shift Availability

Industry

Retail

Description
As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services. WHAT YOU’LL DO: Own the customer experience – greet people sincerely, be friendly and thank every customer Answer a multi-line telephone – assist customers or direct them to the appropriate area Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions Prepare, box, and wrap customer purchases and online orders for shipment Calculate service desk and store cash work - prepare bank deposits Maintain a clean and organized department Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan No extended holiday hours Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally. The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.
Responsibilities
The Service Desk Associate is responsible for maintaining store connectivity by serving as a reliable source for information and support across various store services. Key duties include owning the customer experience, managing multi-line telephone calls, processing charge account services, and handling customer purchases and shipments.