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Service Desk Consultant at MAI Wealth Management, Inc.
Ho Chi Minh City, , Vietnam -
Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem-Solving, Communication, Technical Support, Teamwork, Software Installation, Hardware Upgrades, Access Permissions, Proactive Communication, Continuous Improvement, Knowledge Maintenance, Collaboration, Positive Attitude, Willingness to Learn, Training, Mentoring

Industry

Software Development

Description
Job Overview: The Service Desk Consultant plays a key role in ensuring high levels of customer satisfaction by effectively resolving technical issues and delivering professional, high-quality support. This role contributes directly to the success of the service desk and strengthens Titan’s reputation for exceptional customer service. Key Responsibilities: Provide expert-level support for customer inquiries and incidents. Manage service requests, including software installations, hardware upgrades, and access permissions. Ensure timely resolution of issues and maintain proactive communication with customers. Collaborate with internal teams to resolve complex technical problems. Maintain knowledge of company products and services to deliver high-quality support. Support continuous improvement initiatives within the service desk team. Requirements: Bachelor’s degree in Business, Management, or a related field. Strong customer service and problem-solving skills. Excellent written and verbal communication skills in English (IELTS > 7 or equivalent). Positive attitude and ability to work effectively in a team environment. High level of dedication to delivering exceptional customer service. Open to Freshers with strong communication skills, willingness to learn, and a passion for technical support. Training and mentoring will be provided.
Responsibilities
The Service Desk Consultant provides expert-level support for customer inquiries and incidents while managing service requests. They ensure timely resolution of issues and maintain proactive communication with customers.