Reporting to the Service & Systems Manager, you'll be at the centre of the operation, coordinating between clients, technicians, engineers, suppliers and Managed Service Providers.

You'll:

• Manage Service Desk tickets from logging through to resolution.
• Provide Level 1 technical support and escalate complex issues.
• Coordinate technicians, suppliers and external service providers.
• Assist with preventative and corrective maintenance.
• Maintain service records, procedures and documentation.
• Ensure tickets are progressed within agreed SLA requirements.
• Support out-of-hours service coordination when required.
• Work with Operations and Engineering to improve service delivery.

What We're Looking For

• IT Support, Service Desk, service coordination or similar experience.
• Strong troubleshooting, organisation and communication skills.