Service Desk Coordinator at CDC Data Centres

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Coordination, Service Request Management, Triage, Stakeholder Communication, Change Coordination, Problem Management, Customer Service, Process Documentation, SLA Management, Problem Solving, Time Management, Attention To Detail

Industry

IT Services and IT Consulting

Description

Make Your Mark in this exciting opportunity to work at Australia’s leading data centres. Fantastic opportunity to enter the rapidly growing Data Centre industry Join a collaborative team in a detail-focused service desk role Tailored CDC Academy and hands-on training provided About us: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. About the role: As a Service Desk Coordinator, you will play a key role within our Data Centre Operations team, acting as a central point of coordination across incidents, service requests and change activity. Sitting at the heart of operations, you will help ensure communication is clear, timely and consistent across internal teams, site teams and customers. This role is responsible for coordinating and managing operational issues from initial triage through to resolution, while ensuring service levels are met and stakeholders are kept informed throughout. You will also support change coordination, incident communications, service improvement initiatives and broader administrative activities that help keep the function running smoothly. Other responsibilities include: Acting as a key point of contact for operational issues, service requests and customer queries Logging, validating, triaging and coordinating incidents in line with agreed processes and SLAs Managing incident communications to ensure stakeholders receive timely, accurate updates Supporting change coordination activities, including tracking approved works and customer-communicated timeframes Monitoring alerts and escalating issues to technicians and on-call support teams as required Coordinating follow-up actions relating to incidents, reports and service events Supporting problem management activities, including identifying recurring trends and assisting with follow-up actions Completing shift handovers and maintaining accurate records to support continuity across the team Assisting with process documentation, reporting and continuous improvement initiatives Working collaboratively with internal teams to ensure a consistent and high-quality service experience What’s in it for you: CDC offers excellent employment conditions and benefits such as: CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career. CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing. Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family. Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice. Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program. CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings. About you: This role would suit candidates who are confident communicators, enjoy working in a fast-paced environment, and can manage competing priorities while maintaining a high level of accuracy and professionalism. It suits those who are comfortable working within structured processes and frameworks, and who can keep a wide range of stakeholders informed and aligned. A customer-focused mindset, sound judgement and strong attention to detail will be important in this role, along with the ability to navigate a variety of interactions across internal teams and customers. Strong written and verbal communication skills Experience in a customer service, service desk, help desk, call centre or coordination role A structured, process-driven approach with the ability to follow and uphold established procedures High attention to detail and a strong focus on accuracy and consistency The ability to remain organised and composed in a busy operational environment Confidence engaging with a broad range of internal and external stakeholders Strong problem-solving skills and the ability to make sound decisions within a defined framework A proactive attitude, professional maturity and willingness to learn A team-first mindset and commitment to delivering a high standard of service Essential: Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance. How to Apply: If you are motivated by building trusted customer partnerships and taking ownership of outcomes that underpin Australia’s sovereign, critical digital infrastructure, we would love to hear from you. Please submit your resume and cover letter by clicking here. Diversity helps us all achieve more. At CDC, we are committed to fostering an inclusive workplace where everyone feels valued, respected and supported. We believe diverse backgrounds, perspectives and experiences drive innovation, stronger outcomes and a culture built on trust and care. At CDC, we encourage everyone to bring their authentic selves to work and feel supported to succeed. Closing Date: 11:59pm, Friday 3rd July 2026

Responsibilities

The Service Desk Coordinator acts as the central point of coordination for incidents, service requests, and change activities within Data Centre Operations. They are responsible for triaging operational issues, managing stakeholder communications, and ensuring service levels are met from initial report to resolution.