Become part of our FM Power team and shape your future with us! 

We – Apleona Nordost GmbH – are looking for  a Help Desk Coordinator / Service Desk Employee (m/f/d) in Berlin  - Job ID  25258. 

Here's what you'll be doing:

• Operation and maintenance of our ERP system for recording and processing orders.
• Telephone and written customer communication 
• Initiating and coordinating work orders for our technical teams
• Tracking of orders and deadlines – including status and deadline monitoring
• Invoice verification and general administrative support in day-to-day business

This is what we expect from you:

• Completed commercial training 
• Confident use of MS Office 
• Prior experience with ERP or ticketing systems is an advantage.
• Structured, meticulous and independent work style

Here's what you can look forward to: 

• A future-proof and challenging position in a professional working environment that promotes diversity and equality. 
• An open-ended employment contract 
• Benefits from the company's own collective agreement
• 30 days of vacation plus Christmas and New Year's Eve off
• A contractually agreed Christmas bonus 
• Family-friendly personnel policy to provide support in different phases of life 
• Exclusive offers for employees with high-quality special conditions for products and services from renowned manufacturers and brands. 
• APLEONA - Further education programs for personal and professional development 
• The option of leasing a company bike, for your personal training or your commute to work 
• An attractive employee referral program