HRB Mechanical Services Ltd is excited to offer a fantastic opportunity to join a leading provider of mechanical services to leisure, retail, residential and construction industries. We are currently seeking a highly motivated and organised Helpdesk Service Coordinator to join our dynamic team.
In this key role, you will be responsible for ensuring exceptional customer satisfaction and strengthening relationships with our clients and their customers across all stages of their journey with us.

REQUIREMENTS:

• Proven experience in a customer service coordinator role or similar customer-facing position.
• Excellent verbal and written communication skills, with the ability to empathise and communicate clearly with customers.
• Strong problem-solving abilities and sound judgment when handling customer issues.
• Highly organised and capable of multitasking in a fast-paced environment.
• Proficiency in CRM systems (experience with Big Change is highly desirable) and the Microsoft Office Suite.
• Strong attention to detail and accuracy in data entry and administrative tasks.
• A collaborative team player with a positive, professional attitude.
• Knowledge of customer service best practices within a technical or construction-related field is an advantage.

• Provide outstanding customer service by responding promptly and professionally to inquiries, concerns, and complaints via phone, email, and other communication channels.
• Act as the primary point of contact for customers, ensuring timely and effective issue resolution.
• Coordinate with internal teams—including Sales, Operations, Procurement, and Technical Support—to address customer needs and ensure a smooth, efficient process.
• Proactively follow up with customers to confirm satisfaction and build long-term loyalty.
• Maintain accurate and up-to-date records in our CRM system.
• Monitor and analyse customer feedback, identifying trends and opportunities for improvement in service delivery.