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SERVICE DESK DEPARTMENT MANAGER at Von Maur/Dry Goods
Louisville, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Problem Solving, Communication, Customer Service, Training, Coaching, Leadership, Performance Assessment, Feedback, Process Improvement, Online Order Fulfillment

Industry

Retail

Description
As a Service Desk Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers. WHAT YOU’LL DO: Motivate associates to deliver excellent customer service – train, coach and lead by example Execute all duties of a service desk associate and ensure department duties are completed accurately and timely Develop service desk associate’s skills Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services Develop and implement solutions to solve customer problems and department needs Monitors and supports store online order and pick up in store services Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan No extended holiday hours Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Responsibilities
The manager will motivate associates to deliver excellent customer service by training, coaching, and leading by example, while also ensuring all service desk duties are completed accurately and on time. This role involves developing associate skills, assessing performance, and implementing solutions for customer problems and department needs, including supporting online order pickup services.