WHO WE ARE AND WHAT WE OFFER:

Interested in shaping skylines across the globe?
Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you’ll have the opportunity to help deliver some of the world’s most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

You will also have access to a range of holistic benefits including:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy options.
• Single private medical cover, employee assistance programme, and virtual GP service
• Competitive parental leave
• Several flexible benefits from season ticket loans, discounted gym memberships to a cycle to work scheme.
• Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
• An industry-leading approach to flexible work to enable better work-life balance.

WHAT DO I NEED TO BE SUCCESSFUL IN THIS ROLE?

• Microsoft Office (word, excel, etc.)
• Good communication skills.
• Knowledge of CAFM systems such as Maximo / QFM / Concept is desirable.

The Service Hub Dispatcher will be responsible for:

• Implementing and carry out Hard FM Services Reactive Event monitoring against Service Desk KPIs at the required Monitoring intervals.
• Collaborating with other staff on one’s own initiative.
• Interact with and support other members of the contract team as required.
• Support the Management and Technical team to ensure that Services are delivered in accordance with contract KPI’s including contractual response times.
• Dispatch Events to Engineering Operatives.
• Liaise with Operatives where assistance is required.
• Follow-up all Multiplex Dispatched Events to ensure Response and Rectification requirements are on-track.
• Arrange appropriate assistance where Multiplex Engineers request help to Rectify an Event