At Tosch, it is about more than just technology — it is about people helping each other. We are looking for a Service Desk Representative who gets satisfaction from customers, thrives on solving IT issues, and enjoys working within a close-knit team where development is central.

What are you going to do?

As a Service Desk Employee at Tosch, you will have a broad and responsible role. You are a key point of contact for our customers and assist them with a wide range of IT issues: from daily requests and alerts to more complex technical reports. You analyze the situation, independently search for a solution, and maintain control until a report is fully resolved.

At Tosch, we do not work with a traditional division between first, second, and third-line support. This gives you the freedom to handle many different issues yourself and apply your technical knowledge broadly. Think of remote support, change management, and maintenance tasks. Do you need specific expertise? Then you collaborate with a specialist colleague, while remaining involved in the progress.

You work for regular clients and get to know their IT environment and organization increasingly well. As a result, you build a personal bond and become increasingly better at thinking along with them about what they need. You identify recurring problems, see opportunities for improvement, and actively contribute to reliable service delivery and satisfied customers.

And who are you?

• Gets energy from helping customers. You think along with them and know how to convey technical information in a clear and understandable way;
• You enjoy unraveling technical issues, identifying causes, and independently arriving at a suitable solution. Do you need the expertise of a colleague to do so? Then you know where to find that as well;
• Maintain an overview and monitor progress. You feel responsible for proper handling, honor agreements, and do not simply let go of an issue;
• Possesses a solid basic technical knowledge of, among other things, workstations, Microsoft 365, hardware, software, user management, and common network and infrastructure issues. You are curious and want to continue developing your technical skills. Do you not yet have certain certifications? No problem; at Tosch, you will have the opportunity to obtain them.
•