Service Desk Engineer
at AA New Zealand
Auckland City 1021, Auckland, New Zealand -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 14 Oct, 2024 | Not Specified | 27 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT YOU | MŌU
To thrive in this role, you’ll need:
- Strong technical problem-solving skills with desktop computers and software
- Good understanding of Microsoft products (Windows OS, Office Suite)
- Knowledge of ITIL, Agile/Scrum frameworks, and change management processes
- Excellent communication and customer service abilities
- Experience handling multiple incidents and prioritizing effectively
- Ability to create and maintain technical documentation
- Strong organizational skills and time management
- Some knowledge of PCI compliance and DevSecOps (preferred)
- IT qualification with experience in Service Desk/IT Support (preferred)
What We Offer | Ngā āhuatanga kei a mātou
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Hybrid working arrangement
- Training available / career development
- Discounted insurance
Responsibilities:
WHAT YOU’LL BE DOING | MŌ TE TŪRANGA
As a Service Desk Engineer, you’ll ensure smooth IT service delivery, supporting end-users and aligning services with business needs. You’ll handle incidents, manage service requests, and oversee escalations, while working closely with internal teams to meet SLAs and KPIs.
KEY RESPONSIBILITIES:
- Resolve incidents and service requests efficiently
- Meet or exceed service level agreements (SLAs) and KPIs
- Communicate status updates to end-users
- Escalate unresolved issues to higher-level support
- Maintain and update a knowledge base for common issues
- Identify opportunities for continuous process improvements
PLEASE NOTE THAT YOU MUST HOLD CURRENT ENTITLEMENT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don’t meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role
To thrive in this role, you’ll need:
- Strong technical problem-solving skills with desktop computers and software
- Good understanding of Microsoft products (Windows OS, Office Suite)
- Knowledge of ITIL, Agile/Scrum frameworks, and change management processes
- Excellent communication and customer service abilities
- Experience handling multiple incidents and prioritizing effectively
- Ability to create and maintain technical documentation
- Strong organizational skills and time management
- Some knowledge of PCI compliance and DevSecOps (preferred)
- IT qualification with experience in Service Desk/IT Support (preferred
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Auckland City 1021, New Zealand
