ARE YOU AN IT PRO WITH A PASSION FOR PROBLEM-SOLVING AND A LOVE FOR A VIBRANT, COLLABORATIVE ATMOSPHERE? IF YOU’RE LOOKING FOR A ROLE WHERE YOU CAN MAKE A REAL DIFFERENCE WHILE BEING PART OF A TEAM THAT’S ALL ABOUT FUN, HARD WORK, AND MUTUAL SUPPORT, WE WANT TO HEAR FROM YOU!

At Animal Friends, we’re not just another insurance company. We’re a team dedicated to the wellbeing of pets and their owners, and that dedication starts with our own people. We’re on the hunt for a Service Desk Engineer to join our brilliant IT team. This isn’t just about fixing tech; it’s about empowering our entire team to do their best work.

WHAT YOU’LL BE DOING:

• Be the go-to person for 1st and 2nd line IT support for our 475+ team members, tackling everything from hardware and software issues to network connectivity.
• Manage incidents and service requests efficiently using ServiceNow, ensuring everyone gets the timely help they need.
• Play a key role in setting up new users with desktops and laptops, and keeping our IT assets in check.
• Support and troubleshoot our Windows 10/11 systems, Office 365 applications, and a range of mobile devices.
• Get involved in exciting IT projects, both big and small, that have a real impact on our business and our customers.
• Share your knowledge and help train your colleagues, all while working in a supportive environment where your growth is a priority.