Service Desk Engineer (APAC) at New Era Technology

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Network Administration, Troubleshooting, Backup Management, Technical Support, Hardware Configuration, Network Equipment Configuration, Documentation

Industry

IT Services and IT Consulting

Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. Service Desk Engineer (For future upcoming projects) Looking for a tech-savvy problem solver who thrives on keeping systems running smoothly! We need someone to monitor and maintain our automated network services while delivering exceptional support to our clients. You'll be the first line of defense—troubleshooting issues, managing backups, and ensuring our clients' IT infrastructure stays healthy and secure. What you'll do: Monitor and administer LAN/WAN networks and service systems Investigate and resolve backup failures and technical issues Provide prompt technical support via phone and email Configure hardware and network equipment Document everything in ConnectWise and meet SLA requirements What we're looking for: Customer support experience with a professional approach Strong understanding of networks, routers, and Microsoft systems Logical diagnostic skills and troubleshooting ability IT qualifications (Cert III or related tertiary education preferred) Bonus: CCNA, MSCA, VMware, or Fortinet certifications If you're ready to build great client relationships while solving real technical challenges, let's Talk. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Responsibilities

The Service Desk Engineer will monitor and administer LAN/WAN networks and service systems while providing exceptional support to clients. They will troubleshoot issues, manage backups, and ensure the IT infrastructure remains healthy and secure.