Service Desk Engineer at Capgemini Portugal

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Communication Skills, Problem Diagnosis, Solution Implementation, Ticket Management

Industry

IT Services and IT Consulting

Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers. Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers. Participate in the 24x7 Service Desk roster. Let's talk about the teamYou'll be working within a varied complex role with many of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.Your Profile A keen interest in computers and the tech industry Experience in front-facing customer service. Experience in IT/tech-support is highly regarded but not essential. Excellent communication skills both verbal & written. Experience working in a shift pattern including nightshift highly regarded. Optional Skills: Ticket management via ServiceNow. What you’ll love about working here   You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities. We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.   Apply today!  Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Responsibilities

Work as part of a team to provide technical software, hardware, and network problem resolutions to customers. Assist in diagnosing problems and implementing appropriate solutions while participating in a 24x7 Service Desk roster.