Service Desk Engineer

at  Contract Resources

• IT & Telecomms
• Help Desk / Support
• Perth
• Permanent / Full Time

21/1/2025

• Excellent SOR Location
• Oil & Gas Industry
• Supportive Team

REQUIREMENTS & EXPERIENCE NEEDED

• Suitable tertiary qualifications or relevant industry experience
• A broad understanding of laptops, workstations, servers and network operations
• System Administration, desktop support
• Proven hands-on experience working on a range of small, medium, and large-scale change projects
• Understanding of cloud technologies (AWS or Azure)
• Experience in Microsoft applications including Office 365 and Azure
• Able to work as part of a team and in unsupervised situations
• Experience working closely with an IT development team

HOW TO APPLY

If you are seeking a challenging and rewarding role with a dynamic, growing organisation,

ABOUT THE ROLE

Due to continued growth of the business, we have an excellent opportunity for a motivated individual who has the desire to embark on a career in IT, we are seeking for a Service Desk Engineer to assist the team in our Jandakot Office.

DUTIES WILL INCLUDE BUT NOT LIMITED TO

• Provide front line support via phone, email, teams, walk ups or ticketing
• Other duties as directed by the Service Desk Manager consistent with the above duties and responsibilities
• Contribute to requirement analysis to enhance the business internal solutions
• Involved in the Change, Incident and Problem Management process
• Be responsible for day-to-day administration of the helpdesk end user support requests, prioritising and escalating as appropriate to meet Service Level Agreements
• Configuring, installing, supporting, troubleshooting, and repairing IT equipment such as but not limited to projectors, meeting room booking systems, televisions, and video conferencing Maintenance on applications including, service packs, security updates and patches
• Monitor performance of infrastructure & systems & provide recommendation for improvement.
• Project support: ensure that the systems are aligned to deliver the desired outcomes
• Help deliver services that comply with change, configuration, incident and problem management methodologies and systems.
• Managing and maintaining the Technology asset and software licensing registers
• Monitor and escalate alerts from antivirus systems/ Monitor backup system alerts and escalate errors.
• Complete handovers with relevant staff in Australia and Middle East.
• Ensuring incidents are resolved within agreed service levels
• Ensuring the quality systems documentation is always current and up to date
• Hardware and software maintenance and tracking what asset it is installed on
• Manage allocation & tracking of all CR IT assets to staff
• Participate in after hours and weekend work when required
• Strong problem-solving capabilities
• Excellent Communication skills