You will be the first contact point for new customer support requests.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
Be creative, find solutions to improving the customer experience and the way we work.
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills.
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
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