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Service Desk Engineer - Emirati Talent at Ghobash Group

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Troubleshooting, Hardware support, Software support, Network support, Incident management, SLA compliance, User onboarding, User offboarding, ITIL, Communication, Customer handling, Documentation, Knowledge base management

Industry

Investment Management

Description

Company Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. Job Description Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction. DUTIES & RESPONSIBILITIES - Act as single point of contact for IT support - Log, categorize, and prioritize incidents - Troubleshoot hardware, software, and network issues - Escalate unresolved issues to L2/L3 teams - Monitor tickets and ensure SLA adherence - Support user onboarding/offboarding - Maintain documentation and knowledge base Qualifications Bachelor’s in IT or related field 0–2 years in Service Desk / IT Support ITIL knowledge, troubleshooting, communication, customer handling Additional Information Compliance with policies and procedures based on the ISO standards adopted by CNS. Department: Services

Responsibilities

Provide first-level technical support to users by logging, prioritizing, and troubleshooting hardware, software, and network incidents. Ensure timely resolution of service requests while maintaining SLA compliance and accurate documentation.