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Service desk Engineer at Encora
, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

A-Levels, Diploma, Degree, Customer Service, Technical Support, Problem-Solving, Communication, Attention To Detail, Willingness To Learn

Industry

IT Services and IT Consulting

Description
Service desk engineer Important Information Location: Singapore Job Summary As a service desk engineer you will be responsible for fulfilling service requests, including hardware and software installations, configurations, and upgrades. Identifying and resolving root causes of technical issues, implementing permanent fixes to prevent recurrence. Providing exceptional customer service, ensuring that customer needs are met and expectations are exceeded. Skills : A-Levels/Diploma/Degree in Business, Technology, or a related field. Minimum 1-3 years of experience in service/help desk, technical support or customer service for institutional customers within financial services or payment industry Good understanding of basic computer hardware, software and network concepts Possess strong communication, problem-solving and interpersonal skills. Attention to detail and willingness to learn Rotational shifts. About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Responsibilities
As a service desk engineer, you will be responsible for fulfilling service requests, including hardware and software installations, configurations, and upgrades. You will also identify and resolve root causes of technical issues and implement permanent fixes to prevent recurrence.