1. Design, build, test, and implement ICT systems and solutions for clients.
2. Drive client projects and manage the end-to-end service delivery process.
3. Document project scopes and maintain accurate technical records.
4. Provide network and hardware management for clients across various technology areas.
5. Support, advise, coach, mentor, and train stakeholders.

Skills & Experience

1. Experience in an MSP environment across Level 1 and Level 2 roles.
2. Experience with firewalls, Microsoft platforms, virtual environments, and ticketing systems.
3. Experience managing complex multisite clients and technical accounts.
4. Relevant IT qualification with a valid driver's licence and reliable transportation.
5. Strong communication, analytical, and problem-solving skills.