JOIN CENTORRINO TECHNOLOGIES: INNOVATE, GROW, AND THRIVE WITH US!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Identity team in Australia.
The Service Desk Engineer – Identity is responsible for managing and resolving identity and access-related service requests and incidents across Microsoft 365, Active Directory, Entra ID, and associated platforms. The role ensures secure, timely, and accurate execution of onboarding, offboarding, account management, mail flow troubleshooting, and permissions changes, while maintaining adherence to contractual SLAs and security best practices.

• Manage mail flow issues, distribution lists, shared mailboxes, and calendar permissions
• Configure mailbox permissions, forwarding, and aliases
• Maintain licensing and provisioning using Microsoft 365 Admin Center and PowerShell
• Create, modify, and disable user accounts in Active Directory and Entra ID
• Manage group memberships and role-based access controls
• Handle onboarding/offboarding workflows and maintain related documentation
• Update user information (e.g., name, department, manager) based on business needs
• Assist with MFA setup, conditional access changes, and compliance rule management
• Report and escalate identity or email-based security incidents
• Follow identity hygiene and security best practices
• Provide support via ticketing system, phone, and email
• Clearly communicate technical resolutions to all user levels
• Ensure prompt and accurate service to maintain customer satisfaction
• Document troubleshooting steps and standard procedures
• Collaborate with support teams for smooth ticket escalation and resolution
• Contribute to process improvements to enhance service quality and efficiency
• Serve as the team’s escalation point for complex issues