READY TO GROW YOUR IT CAREER WITH A COMPANY THAT ACTUALLY CARES ABOUT YOUR DEVELOPMENT?

We’re CPU RX, an established Managed IT & Cybersecurity firm hunting for a multi-talented Service Desk Engineer who’s eager to blend hands-on tech support with client consulting and business operations. You’ll spend about 75% of your time resolving support tickets and 25% diving into client relationships, procurement, and strategic tech advice - ideal for someone with 3–5 years of service desk experience who wants to develop consulting and account management skills.
We’re after a “jack/jill of all trades” with an MSP background and a drive to grow personally and professionally. If you want close mentorship, a small team where your voice counts, and an opportunity to shape client success, we’d love to meet you.

WHAT WE NEED FROM YOU

• 3-5 years’ IT Service Desk experience; MSP background (this is key)
• Strong troubleshooting skills across desktops, servers, networks, and apps
• Advanced knowledge of Windows, macOS, iOS, Android, and MS Office Suite
• Experience with Microsoft 365 and Google Workspace Admin Centers
• Very strong networking fundamentals (SD-WAN, DNS, VPNs, VLANs, etc.)
• Interest in the business side, including quoting, vendor relations, and strategic thinking
• Chicago-area resident with reliable transportation
• Great communication skills, strong work ethic, growth mindset, and high EQ

THE ROLE

• Location: Work from home with occasional Chicago-area client visits
• Reports to: System Administrator + CEO (mentorship included)
• Pay: $75,000.00 + solid benefits
• Schedule: Monday-Friday, 9:00 AM-5:30 PM CT

WHAT YOU’LL ACTUALLY DO

• Provide five-star support to end users of our managed services clients by troubleshooting advanced Mac/Windows hardware, software, and network issues (mostly remote)
• Manage ticket assignments based on priority and age, ensuring quick resolution within Service Level Agreements (SLAs)
• Build genuine client relationships - go beyond fixes to strategic consulting, handling procurement quotes and vendor coordination
• Document all service work and time meticulously in our tools, turning insights and repeatable processes into team wins
• Answer emergency calls from clients and route them to the necessary Service Desk team members
• Identify recurring service issues and escalate with the System Administrator to prevent them
• Participate in clients’ business review sessions with the CEO
• Drive continuous improvements in client support and service delivery
• Grow your technical skills through certifications, mentorship, and real projects