Key Responsibilities

• Deliver onsite technical support to end users across desktops, laptops, mobile devices and peripherals.
• Troubleshoot hardware, software, Wi-Fi and network connectivity issues.
• Install, configure, provision and maintain end-user devices.
• Manage device upgrades, security patches and software updates.
• Support user accounts, access permissions and security groups.
• Coordinate hardware procurement, stock management and asset lifecycle activities.
• Manage device enrolment, break-fix support and end-of-life disposal.
• Assist with infrastructure maintenance, troubleshooting and technical documentation.
• Work with technical teams to resolve escalated incidents and recurring issues.

Skills & Experience

• Demonstrated experience in EUC, desktop support, onsite IT support or a similar role.
• Strong knowledge of Windows environments, desktop hardware and enterprise applications.
• Experience with device provisioning, patching and hardware lifecycle management.
• Understanding of Active Directory, user access management and network connectivity.
• Exposure to infrastructure support, including servers, switches and network troubleshooting.
• Excellent customer service, communication and problem-solving skills.
• Current NV1 security clearance is mandatory.

Experience supporting enterprise IT environments and assisting with network or infrastructure maintenance will be highly regarded.

If you're a hands-on EUC Engineer who enjoys working directly with users and delivering reliable technical support, I'd love to hear from you.