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Service Desk Engineer Level 1 at Exigo Technology Services LLC

Queensland, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 26

Salary

50000.0

Posted On

26 Sep, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

Deliver high-quality on-site customer service, including meeting room setups and hands-on technical assistance.
Provide 1st and 2nd level national technical support via phone, email, and in-person channels.
Troubleshoot hardware, software, and network issues; escalate complex problems to the relevant IT teams when necessary.
Support enterprise and legal-specific applications (e.g., O365, Email Gateway, Practice Management System, Document Management System).
Maintain accurate service desk records, including incident logs, asset tracking, and knowledge base entries.
Manage on-site IT asset inventory, including regular stocktakes and reporting.

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Responsibilities

Deliver high-quality on-site customer service, including meeting room setups and hands-on technical assistance.
Provide 1st and 2nd level national technical support via phone, email, and in-person channels.
Troubleshoot hardware, software, and network issues; escalate complex problems to the relevant IT teams when necessary.
Support enterprise and legal-specific applications (e.g., O365, Email Gateway, Practice Management System, Document Management System).
Maintain accurate service desk records, including incident logs, asset tracking, and knowledge base entries.
Manage on-site IT asset inventory, including regular stocktakes and reporting.