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Service Desk Engineer at Minor DKL Food Group
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

23 Nov, 26

Salary

0.0

Posted On

25 Aug, 26

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Provide Level 1 and 2 IT support to corporate users and the store network
  • Act as the first point of contact for IT incidents and service requests
  • Troubleshoot POS systems (Micros), hardware, software and connectivity issues
  • Support end‑user devices including desktops, laptops, printers and peripherals
  • Log, triage and manage incidents and requests via Jira Service Desk
  • Monitor ticket queues and follow up to ensure timely resolution
  • Support user onboarding and offboarding, including device setup and access provisioning
  • Assist with identity, access and device management using Entra ID, Intune and Meraki
  • Use remote support tools (TeamViewer) to assist users nationally
  • Escalate complex issues and contribute to system improvements and documentation

How To Apply:

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Responsibilities