At Only About Children (OAC), we believe the first five years of a child’s life are the most important. Our mission goes beyond education - we’re focused on nurturing the whole child, supporting families, and delivering excellence in early learning. Technology underpins everything we do, helping our campuses, educators, and support teams work seamlessly together.
We’re looking for a permanent, full-time Service Desk Engineer to join our Technology Operations team. This role is the perfect opportunity for someone who enjoys solving IT challenges, delivering outstanding customer service, and growing their career in a supportive, values-led organisation. You’ll be based at our Sydney Support Office (St Leonards), with the chance to make a real impact every day.

ABOUT YOU

You’re a tech enthusiast who thrives in a customer service-focused IT environment. You love solving problems, supporting people, and being the go-to contact for IT needs.

We’re looking for:

• Essential:

• • 1-2 years’ experience in a Service Desk or IT Support role.
• Strong troubleshooting skills across hardware, software, and Microsoft 365.
• Familiarity with ticketing systems and IT support processes.
• Valid Working with Children Check (or ability to obtain).
• Desirable:
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• Technical certifications such as Microsoft 365 Fundamentals or ITIL Foundation.

• Experience supporting remote or multi-site environments.
• Basic Azure/Entra and Intune familiarity.

You’ll be successful if you:

• Have excellent communication skills with a strong customer-first mindset.
• Demonstrate patience and clarity when assisting non-technical users.
• Are organised, reliable, and proactive in resolving issues.
• Want to grow your IT career in a permanent, stable role with opportunities to learn and progress.

Reporting to the IT Operations Manager, the Service Desk Engineer acts as the first point of contact for IT support across the organisation. You’ll provide Level 1-2 support, prepare and deploy hardware, and escalate complex issues where needed, ensuring all staff have the tools and support they need to succeed.

Key responsibilities include:

• Responding promptly to IT support tickets via phone, email, or in person, accurately logging and diagnosing issues.
• Providing Level 1-2 support across hardware, software, network, and Microsoft 365 applications.
• Preparing, configuring, and deploying laptops, tablets (including iPads), and peripherals for new and existing staff.
• Troubleshooting Microsoft 365 and Azure/Entra-related user issues.
• Escalating complex incidents to senior team members or vendors with clear communication.
• Maintaining accurate documentation of support activities, solutions, and procedures.
• Delivering professional and friendly customer service to all staff, ensuring a positive user experience.
• Identifying recurring issues and contributing to continuous improvement initiatives.