Service Desk Engineer at PortmanDentex

Cheltenham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Experience, Incident Management, Problem Management, Helpdesk Platforms, Active Directory, Microsoft 365, Windows 10, Windows 11, Antivirus Tools, Mdm Systems, Server Support, Desktop Support, Network Troubleshooting, Asset Management, Clear Communication, User Support

Industry

Wellness and Fitness Services

Description

Company Description PortmanDentex is a leading dental group where your skills and ambitions make a real difference. We support over 370 practices across the UK and Ireland. We’re united by a shared commitment to exceptional dentistry, patient-first care, and helping each other thrive – in work and beyond. We’re united by a passion for great dentistry, putting patients first and helping each other grow both at work and beyond. Job Description Step into a role where your technical skills and people-first mindset truly make a difference. As a Service Desk Engineer, you’ll be the first point of contact for IT support across PortmanDentex, helping colleagues resolve issues quickly and confidently. You’ll take full ownership of tickets, ensuring every interaction is handled with care and professionalism, all while keeping systems running smoothly and meeting service standards. You’ll be part of a fast-paced, friendly team that’s passionate about delivering great service and building strong relationships. With exposure to a wide range of technologies and the chance to get involved in exciting deployment projects, this is a fantastic opportunity to grow your skills and make a real impact. If you’re someone who thrives in a collaborative environment and enjoys helping others, we’d love to welcome you aboard. Qualifications We welcome your application to our Service Desk Engineer vacancy if you have the following qualifications and skills: You’ve spent at least two years thriving in a fast-paced Service Desk environment, confidently handling 350–400 tickets a week. You bring a strong grasp of incident and problem management, always aiming for smooth resolutions and happy users. You’re experienced with helpdesk platforms and know your way around Active Directory, Microsoft 365, Windows 10/11, antivirus tools, MDM systems, and both server and desktop support. You’re comfortable with basic network troubleshooting and can quickly get to the root of connectivity issues. You understand the importance of asset management and keep things organised and accounted for. You communicate clearly and kindly—whether documenting solutions or translating tech speak into everyday language for colleagues. Additional Information In addition to a competitive basic salary, our benefits also include: GDC, Indemnity and CPD costs fully covered Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme Additional Reward: bonus scheme based on practice performance Extra Leave: Birthday off and option to buy 3 more days Family Support: Enhanced maternity/paternity leave Financial Security: Life assurance and pension scheme Application process When you click apply, we’ll just need your CV and contact details, along with the answer to four quick questions and your application will be complete! You’ll get a response as quickly as we can, whatever the outcome of your application. Ready to join us? Click apply to take the next step in your career. IND003 #LI-ML1 #LI-Hybrid We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality. Contract Type: Permanent PortmanDentex Location: The Port - Cheltenham Vacancy Type: Central Functions Department: Technology

Responsibilities

As a Service Desk Engineer, you will be the first point of contact for IT support, helping colleagues resolve issues quickly. You will take ownership of tickets and ensure every interaction is handled with care and professionalism.