REDGATE SOFTWARE:

Redgate creates ingeniously simple software to help data professionals get the most value out of any database, anywhere.
Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. We make life easier for IT leaders, development and operations teams, increasing efficiency, reducing errors and protecting business-critical data.
The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data.
For 25 years, our teams have been helping over 200,000 customers in every kind of industry across the world, from small and medium-sized businesses to 92% of companies in the Fortune 100 – including Samsung, BMW, Microsoft, Apple, VISA, IBM, and Toyota.
Skills/Qualifications:
Redgate is looking for a Service Desk Engineer to work in its IT organisation. You will be responsible for the 1st and 2nd line IT support for internal users, including logging tickets, analysing and resolving issues, tracking trends and escalating where necessary to our Infrastructure team.
You’ll also contribute to the wider IT objectives by working with the infrastructure team to ensure you acquire technical knowledge to develop your skills. You’ll be the first point of contact for IT issues, and, through proactivity and initiative, you will ensure our users get first-class IT support.

What makes you Redgate’s next Service Desk Engineer?

• You’re ready to progress your Service Desk journey in a growing tech business
• You want to work for a company with a great culture which puts its people first
• You’ve got a great rapport with customers
• You have great troubleshooting skills
• Helping to fix people’s problems is a passion of yours
• Troubleshooting and working with Microsoft Windows is second nature, and preferably macOS too
• You are experienced with computer hardware setup and maintenance, including deployment tools such as Microsoft SCCM and Intune/Autopilot
• You have experience of user administration in Microsoft 365 and Entra
• You’ve got a passion for technology
• You’re a team player and good communicator
• You’re just as effective working remotely as in an office

What’s the package?

• A great benefits package.
• Salary is £35,000.00 - £40,000.00 per annum, depending on experience.
• You’ll work 40 hours a week, with flexible work time

During the selection process, Redgate’s Flexible-Hybrid working model will be discussed, alongside the expectations for the specific role you have applied for.

For your information, the general principles for this role are:

• Service Desk roles are still primarily office based and currently have the expectation of 3 days minimum in the office per week.

At Redgate we recruit on a rolling basis, which means we carry on recruiting until we find the right person for the role. We tend to compare individuals to the role specification rather than to each other.
Package:

• Service Desk roles are still primarily office based and currently have the expectation of 3 days minimum in the office per week