- Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments

- Work hands-on with firewalls, routers, switches, VPNs, and network infrastructure

- Assist with cloud networking, infrastructure, and security solutions

- Deliver both remote and onsite support across a diverse client portfolio

- Maintain high-quality documentation, ticket management, and client communication

- Collaborate with vendors and internal teams to drive timely resolution of critical issues

- Identify opportunities for remediation, optimisation, and continual improvement within client environments

- Mentor and support Level 1 and Level 2 engineers, sharing knowledge and technical expertise