The Company

Our client operates within the transport and logistics sector, playing a critical role in the movement of bulk products and supporting essential services across Western Australia. Renowned for their focus on safety, reliability, and operational excellence, they offer a stable, collaborative environment with genuine long-term career opportunities.

They are currently seeking a Level 1/2 Support Technician to join their Technology team based at their Forrestfield site.

The Role

As a Support Technician, you will join a close-knit internal IT team responsible for supporting users and business-critical systems across a diverse technology environment.

This is a hands-on role that combines Level 1 and Level 2 support responsibilities while also providing exposure to systems administration, project delivery, and continuous improvement initiatives. It's an excellent opportunity for someone looking to step beyond the Service Desk and broaden their technical skill set.

Key Responsibilities

• Provide Level 1/2 support and manage escalations across internal systems and applications.
• Support Microsoft 365 technologies, including Teams, SharePoint, Exchange Online, and OneDrive.
• Troubleshoot and resolve hardware, software, and end-user issues across the business.
• Deliver user onboarding, inductions, and ongoing end-user support.
• Assist with systems administration activities and IT projects.
• Maintain and improve IT documentation, processes, and knowledge base articles.
• Support high ticket volumes and assist with overflow workload when required.
• Work closely with operational teams to deliver an exceptional user experience and high level of service.
• About You2-4 years of experience within an IT Support, Service Desk, or Desktop Support environment.
• Strong experience supporting Microsoft technologies, including Teams, SharePoint, Exchange Online, and OneDrive.
• Solid troubleshooting skills across hardware, software, devices, and basic networking.
• Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• A proactive mindset and a genuine desire to continue developing technically, particularly within systems administration, infrastructure, and project delivery.