Service Desk Engineer at Spry Methods

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Endpoint Engineering, Workstation Imaging, Patch Management, Microsoft Intune, Windows Autopilot, VDI, macOS, Windows, Configuration Management, Telemetry, Asset Tracking, Cybersecurity, Change Control, Audit Readiness, Logging and Monitoring, Technical Documentation

Industry

Information Technology & Services

Description

Who We’re Looking For (Position Overview): The Service Desk Engineer supports advanced endpoint engineering work for secure workstation images, patching, enrollment, telemetry, baseline configuration, lifecycle management, and remediation of escalated issues. This work focuses on engineering support for complex or escalated tickets rather than routine Tier 1 help desk support. \n What Your Day-To-Day Looks Like (Position Responsibilities): Design, implement, and maintain secure workstation images for Windows and macOS supporting on-site, remote, and virtual desktop infrastructure (VDI) access. Engineer and maintain patching, version control, deployment workflows, and remediation of configuration drift using approved endpoint management tools. Support Microsoft Intune registration, Windows Autopilot, hardware-backed credentials, and approved authentication methods. Implement and maintain logging, monitoring, and audit capabilities for device enrollment, user authentication, network access, and endpoint behavior. Maintain device enrollment workflows, asset tracking, recovery key processes, and onboarding and offboarding checklists. Produce runbooks, validation reports, remediation plans, and knowledge transfer materials. What You Need to Succeed (Minimum Requirements): Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of experience performing engineering — not help desk — functions in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with workstation imaging, automation, patch and configuration management, device enrollment, logging, telemetry, and audit readiness. Top Secret (TS) security clearance. Ideally, You Also Have (Preferred Qualifications): Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience. \n

Responsibilities

Design and maintain secure workstation images and deployment workflows for Windows and macOS across on-site and virtual environments. Manage endpoint patching, telemetry, and device enrollment while producing technical runbooks and remediation plans.