Service Desk Engineer at Twin State Technical Services LTD

Davenport, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Troubleshooting, Hardware, Software, Networking, Microsoft 365, Windows 10/11, MacOS, ChromeOS, Google Workspace, Ticketing System, Communication, Problem-Solving, Analytical Abilities, IT Concepts

Industry

IT Services and IT Consulting

Description

Description Twin State Technical Services delivers reliable, people-centered IT solutions that help organizations operate efficiently today while preparing for tomorrow. Our mission is Connecting Today’s Technology for Tomorrow’s Business Success, and our Service Desk plays a vital role in achieving that mission through responsive, professional support. Requirements Duties/Responsibilities: Respond promptly to service requests and incidents to support established service level agreements (SLAs) Diagnose and resolve hardware, software, and basic network issues using a structured troubleshooting approach Communicate technical information clearly and professionally to both technical and non-technical users Escalate complex or unresolved issues to elevated support teams when appropriate Follow up with clients to confirm resolution and satisfaction Accurately and consistently document issues, resolutions, and procedures within the ticketing system Maintain organized and up-to-date ticket records to support reporting and knowledge sharing Contribute to team success by assisting with additional duties as assigned Skills/Abilities: Strong customer service orientation with professional phone and written communication skills Ability to manage multiple priorities in a fast-paced support environment High attention to detail and strong organizational skills Proven problem-solving and analytical abilities Ability to work effectively both independently and as part of a team Working knowledge of workstation troubleshooting and general IT concepts Basic to intermediate understanding of networking and server fundamentals Willingness to learn new technologies and continuously improve skills Education and Experience: Minimum of two (2) years of experience in a service desk or technical support role Familiarity with an IT ticketing system Experience supporting environments that include Microsoft 365 Windows 10/11 macOS ChromeOS Google Workspace College coursework in information technology or relevant certifications (preferred) Why Join Twin State Technical Services Twin State Technical Services values professionalism, reliability, and strong client relationships. We foster a collaborative environment where team members are supported, encouraged to grow, and recognized for delivering high-quality service with a personal touch. Lead with Integrity • Be a Communicative Team Player • Be Strategic & Innovative • Be the Source of Quality Products & Services • Be Engaged in Your Community

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Responsibilities

The Service Desk Engineer will be responsible for promptly responding to service requests and incidents to meet established service level agreements. This includes diagnosing and resolving hardware, software, and basic network issues using structured troubleshooting methods.