• Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
• Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
• Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.
• Administered all desktop computer support including hardware and software installation and configuration.
• Provided day-to-day desktop support, hardware/software installation and troubleshooting.
• Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
• Use Remote desktop, Desktop Director to provide end-user support to monitor, shadow, and troubleshoot issues with field devices.
• Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.

To be suitable for this role you will:

• Ideally have graduated with an IT degree/diploma/certificate
• Experience with providing Level 1 and 2 support and working in a small team
• Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
• Have a great work ethic, attitude, communication skills and be able to learn
• Need to be proactive, take accountability and responsibility and look to progress your career