Service Desk Intake Support Specialist at E&M Technologies, Inc.

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Troubleshooting, Hardware support, Software support, Network support, System access management, Telecommunications systems, Incident tracking, Database maintenance, Security+ CE, DoD 8140 IAT II compliance, Cryptographic equipment, Solaris, Unix, Linux, Messaging systems

Industry

IT Services and IT Consulting

Description

Description POSITION: Service Desk Intake Support Specialist WORK LOCATION: Colorado Springs, CO JOB CATEGORY: Information Technology JOB TYPE: Shift REQUISITION ID: EM11-010 CITIZENSHIP: United States Citizen CLEARANCE TYPE: TS/SCI TRAVEL REQUIREMENTS: Up to 10% E&M Technologies, Inc. is currently seeking a Service Desk Intake Support Specialist to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands. Job Responsibilities: · Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. · Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. · Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Requirements Minimum Qualifications: · AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years of related experience with relevant certification. · Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate). · Must be a U.S. Citizen · Must have and be capable of maintaining a U.S. Department of Defense (DoD) Security Clearance at the appropriate level. Preferred Qualifications: · Technical and communications skills to enable effective dialogue between internal and external customers, at all levels. · Experience with DoD cryptographic equipment and related material handling and use. · Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux. · Experience with Department of Defense messaging and messaging systems. · Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized. To Apply for this Position: You must have the Minimum Qualifications in your resume to be selected as a candidate. The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.? E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.? E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026. Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel. Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees: • FBI Privacy Act Notice https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/privacy-act-statement • Noncriminal Justice Applicant’s Privacy Rights https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/guiding-principles-noncriminal-justice-applicants-privacy-rights ssistance Act.

Responsibilities

The specialist resolves technical issues related to hardware, software, and network systems via telephone or self-service tickets. They also diagnose problems using historical data and maintain accurate records in tracking databases.