Service Desk Intern at Good Samaritan

Vincennes, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Determination, Resolution, Escalation, Hardware Installation, Software Installation, Peripheral Equipment Setup, Work-Order System Management, Prioritization, Remote Assistance Tools, Troubleshooting, Customer Service, Written Communication, Verbal Communication, Independent Work, Teamwork

Industry

Hospitals and Health Care

Description

Job Summary: The Service Desk Intern is responsible for providing support for Service Desk Analysts and/or Customer Service Engineers in providing support for basic incidents and request resolution and/or setup of equipment. When issues are beyond the scope of their ability or responsibility, they are responsible for escalating the incident or request to the appropriate team member. Essential Job Duties: 1. Receive user calls and assist in problem determination, resolution and escalation. 2. Install hardware, software, components and peripheral equipment as directed. 3. Handle stressful situations with clarity and grace. 4. Maintain a work-order system and prioritize job requests. 5. Utilize Remote assistance tools to troubleshoot and resolve issues. 6. Maintain a superior level of customer service at all times. 7. Must be able to communicate effectively with customers through written and verbal methods. 8. Ability to work independently as well as in a team environment. Secondary Job Duties: 1. None specified Minimum Qualifications: * Education -- High school diploma, General Equivalency Diploma (GED) Microsoft Office certifications are desirable. * Experience -- Basic knowledge of Information Technology and interpersonal skills with a desire for IT career. Why Choose Good Samaritan? For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve. Good Samaritan is well recognized for its commitment to excellence as a 4-time designated Magnet® facility, TJC Primary Stroke Center, and a Level III Trauma Center. We would love to welcome you to our Good Samaritan family. Thank you for your interest in employment at Good Samaritan Hospital. Please provide all information requested to assure that all your qualifications are fairly considered for current or future vacancies. Your application will remain in our active files for six months. After six months, re-application is necessary. The submission of this application does not automatically result in an employment interview or job offer. EQUAL EMPLOYMENT OPPORTUNITY POLICY Good Samaritan Hospital is an equal opportunity employer. It is the policy of this facility to provide equal opportunity to persons regardless of race, religion, age, gender, disability, national origin, color, or any other classification in accordance with federal state and local statements, regulations, and ordinances.

Responsibilities

The intern will support Service Desk Analysts by resolving basic incidents and requests, including equipment setup, and escalating issues beyond their scope to the appropriate team member. Essential duties involve receiving user calls, assisting with problem determination, and maintaining a work-order system.