Service Desk L1 Operation Manager (Vice President) at Citi

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Presentation, Analytical Skills, Team Management, Customer Service, Mentoring, Problem-Solving, Self-Directed, Detail Oriented, Collaboration, Workload Planning, Task Delegation, Performance Assessment, Training, Gamification, Continuous Improvement

Industry

Financial Services

Description

Apply comprehensive understanding of how multiple areas collectively integrate within technology infrastructure to contribute towards achieving business objectives Communicating goals and deadlines to team members Planning workloads and delegating tasks Creating a productive work environment for the team using gamification, trust and other appropriate strategies Assessing team performance and providing feedback to employees Assisting with hiring and training employees Assisting with the daily operation of the organisation Performing customer service functions, including interacting with customers and answering questions Providing teams with information about recent developments, programmes and policy changes of management Act as a liaison between various CTI groups providing direction and support on CTI goals and key initiatives Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team Actively contribute towards self-development by creating and following development plans based on discussions with management At least 5 years of experience in technical Service Desk industry You have good communication, presentation, and analytical skills with the ability to articulate to stakeholders You are enthusiastic, willing to learn, and you love sharing your knowledge with the team You work independently and are self-directed. You are a detail oriented and perseverant individual You enjoy collaborating and working as part of a cross-discipline team. You're a self-starter with good problem-solving skills, and you continuously look for ways to improve things. You understand the importance of prioritization of your work. Providing an outstanding experience to end users is important to you. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Service Desk L1 Operation Manager will oversee the integration of technology infrastructure to meet business objectives, manage team performance, and ensure quality service delivery. This role involves planning workloads, providing feedback, and acting as a liaison between various groups within the organization.