Piper Companies is looking for a Service Desk Lead to provide support to a federal client in support of their mission critical systems. This is a full-time position and onsite in Annapolis Junction, MD.

Essential Duties of the Service Desk Lead:

• Responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users.
• Oversee daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met.
• Assist with complex technical troubleshooting and resolution.
• Supervise and mentor OSC staff, including scheduling, assigning tasks, and trouble-shooting.
• Serve as the primary point of contact for escalated technical issues.

Qualifications of the Service Desk Lead:

• 8-10+ years of experience in a operations support center such as helpdesk, service desk, etc.
• Must be able to obtain and maintain an active Secret or Top Secret clearance.
• 3+ years of experience as a Team Lead or Manager running teams of 20+ across multiple locations.

• Experience with ticketing systems such as ServiceNow or Remedy.

  Compensation for the Service Desk Lead:

• $115,000 - $130,000 (based on experience)

• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 7/18/2025. Applications for this job will be accepted for at least 30 days from the posting date.

• Responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users.
• Oversee daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met.
• Assist with complex technical troubleshooting and resolution.
• Supervise and mentor OSC staff, including scheduling, assigning tasks, and trouble-shooting.
• Serve as the primary point of contact for escalated technical issues