We are hiring for an onsite entry level Service Desk Level 1 Analyst!
At DYOPATH, we’re not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!

QUALIFICATIONS AND REQUIREMENTS:

• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills, with the ability to communicate technical information to non-technical users.
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar service management frameworks a plus
• Ability to work independently and as part of a team, focusing on delivering exceptional customer service.
• Excellent problem-solving and analytical skills
• Ability to manage multiple tasks simultaneously and prioritize workload effectively.
  We look forward to seeing how your creativity, passion, and entrepreneurial spirit can contribute to our team. Graduates are encouraged to apply!
  Apply today and join us in making a difference!
  Equal Opportunity Employer
  DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job

• Responding to incoming phone calls, emails, and chat messages from customers or employees seeking technical support.
• Logging all service desk interactions in the ticketing system and escalating issues to the appropriate team or individual.
• Providing first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems.
• Resolving technical issues when possible and escalating to appropriate support teams when necessary.
• Ensuring timely and accurate resolution of all service desk issues.
• Conducting follow-up activities with customers or employees to ensure satisfaction with the service provided.
• Continuously improving technical skills and knowledge through training, certification, and self-directed learning.
• Participating in special projects as assigned.