At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Join the DYOPATH Team! We are currently hiring an onsite Service Desk Level 1 Analyst in Houston, TX!
Why DYOPATH? We’ve been recognized as a Great Place to Work for four years running – and that’s no coincidence! We’re all about collaboration, creativity, and, most importantly, making sure our team feels valued every single day.
We are a people-first company, and we’re eager to welcome a new team member ready to contribute their enthusiasm and tech skills to the mix. Ready to join us? Read on!

JOB SUMMARY:

As a Service Desk Analyst, you will provide exceptional phone and email support to our customers experiencing IT-related issues and services. You’ll reference and maintain existing or establish instructions and guidelines to perform the job functions. You will ensure excellent service standards and maintain high customer satisfaction with your excellent communication skills and positive attitude!

REQUIRED SKILLS:

• Experience supporting and administration of VPN clients
• Working knowledge of Azure and Entra
• Bilingual in Spanish is highly preferred
• Basic understanding of SharePoint
• Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
• Experience supporting Windows 10/11, MS Office, including Office 365
• Excellent communication, interpersonal and critical thinking skills - previous experience supporting Executives (VIP “white glove” support)

At DYOPATH, we take pride in offering top-notch benefits that have earned us the “Great Place to Work” certification! Here’s what you can expect:

• Medical, Dental, Prescription, Vision, Life, and Disability Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program and Comprehensive Wellness Program
• 401(k) Retirement Savings Plan with company match
• Paid Time Off
• Paid Holidays
• Ongoing Learning and Development Opportunities
• Pet Insurance Plans
• Opportunities for Growth

• Perform end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments
• Windows 10 troubleshooting and operations
• Outlook/email troubleshooting - O365
• Basic Networking troubleshooting - identify root cause
• Mobile phone support
• Supports the team process and participates in cross-functional teams
• Respond to network and server alerts to ensure maximum uptime of identified devices
• Exercises discretion and independent judgment when dealing with client requests, incidents and feedback
• Build credibility and trust with client customers and departments by solving inquiries and problems. This includes maintaining relationships with customers by understanding their needs
• May be required to take after-hours on-call support as necessary
• Complete other duties as assigned