Are you a tech troubleshooter who loves driving complex IT puzzles? We are hiring a remote Service Desk Level 2 Analyst – someone who can bring expertise, curiosity, and love for collaboration to our dynamic team. In this role, you’ll handle escalated support requests, tackle challenging incidents, and find lasting solutions.
At DYOPATH, we’re not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!

WHAT SKILLS AND CERTIFICATIONS WILL YOU BE BRINGING TO THE POSITION?

• Preferred: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preferred Certifications:
• Comptia A+
• Microsoft 365 Certified: Fundamentals
• Experience:
• 2-4 years of experience in a technical support role, including at least 1 year in a service desk environment.
• Technical Skills:
• Proficiency with Microsoft Office Suite, Windows operating systems, and advanced network troubleshooting.
• MAC and mobile device support is a big plus.
• Experience with remote support tools and technologies.
• Customer Service Skills:
• Strong ability to communicate technical information clearly to non-technical users.
• Customer-focused mindset with the ability to manage difficult situations professionally and efficiently.
• Problem-Solving:
• Excellent analytical skills with a structured approach to troubleshooting and resolution
• Time Management:
• Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
  Ready to take the next step in your IT career? Apply now and become part of a team that values your growth, your voice, and your impact.
  Equal Opportunity Employer
  DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job

• Provide second-level support for complex technical issues related to desktops, laptops, printers, mobile devices, software, and network systems.
• Troubleshoot and resolve technical incidents; escalate unresolved issues to the appropriate internal or external support teams.
• Collaborate with other IT departments to resolve systemic IT problems and improve service delivery.
• Ensure timely and efficient resolution of service desk issues in alignment with internal service level agreements (SLAs).
• Conduct follow-up activities with end-users to ensure satisfaction with support and confirm the resolution of issues.
• Continuously enhance technical expertise and industry knowledge through ongoing learning, certifications, and training.
• Contribute to special projects as assigned by the Service Desk Supervisor or other IT leadership.