Your new company

A growing Managed Service Provider based near the Sydney CBD is looking for a Service Desk Manager to join on a permanent basis, commencing ASAP. The company offers a collaborative, supportive environment with exposure to leading technologies and genuine career development opportunities.

Your new role

In this hands-on leadership role, you will be:

• Leading service desk escalations while mentoring and developing junior engineers.
• Providing hands-on technical support across servers, networks and hardware.
• Supporting the delivery of infrastructure projects for a varied client base.
• Ensuring technical issues are resolved within SLAs while maintaining a calm, professional customer experience.

What you'll need to succeed

• Previous experience as a hands-on Service Desk Manager or Team Leader within an MSP environment.
• Confidence leading escalations, supporting engineers and staying technically involved day to day.
• Strong experience across Microsoft 365, Intune, Azure, Windows server and desktop environments.
• Ability to support networking, firewalls, connectivity, VoIP and hosted PBX solutions.
• Experience configuring and deploying hardware, software, cybersecurity tools and communication systems.
• Comfort working directly with clients, including occasional onsite support when required.

What you'll get in return

• Excellent salary package.
• Hybrid working after probation.
• Career development within a growing MSP.
• Supportive team culture with genuine investment in its people.
• Exposure to modern technologies across a varied client base.
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